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LabLogs.co Whitelist and Technical Requirements

Updated over a week ago

Application Name

LabLogs.co

Application Type

Cloud-Based Web Application

Required Client Installation

None

PHI Data

None

Internet Connection

Required - High Speed (10Mbps+ Recommended)

Browser Recommendations

Chrome 60+, Edge 80+, FireFox 51+

Device Recommendations

Desktop Workstations, iOS or Android Tablets

Application URL

Application URL (Dedicated Environments)

Authentication Methods

Default: In-App Authentication

Optional Integration SSO via SAML, OAuth, Others

Ad Blockers

site. (Ad Blockers for the site limit functionality of support)

Whitelist Domains

Main Web App

wss://*.lablogs.co

cognito-idp.us-east-1.amazonaws.com

*.amazoncognito.com

Frameworks

Intercom Support App

widget.intercom.io

api-iam.intercom.io

js.intercomcdn.com

intercom-sheets.com

static.intercomassets.com

wss://nexus-websocket-a.intercom.io

Log Rocket

All domains listed are accessed via outbound connections initiated by the user’s browser when using the LabLogs web application.

In other words:

When a user opens LabLogs, their browser makes secure HTTPS or WSS requests to the required services (LabLogs, authentication, support tools, etc.).

These connections originate from the client’s network and go out to the internet.

There are no inbound connections initiated by those services into the client’s network.

From a firewall perspective, the only requirement is that the client network allows outbound traffic to the domains listed in the article so the browser can load the application and its supporting services correctly.

If those domains are blocked by a firewall or proxy, some parts of the application (authentication, fonts, support widget, logging, etc.) may not load properly.

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