Electronic Lab Logs
Implementation Services Team
Statement of Work
Project Background and Description
To ensure a smooth transition to the Lab Logs Application, we offer up to 4 months of implementation services for each of your sites. With continued weekly communication this process takes approximately 90 days, per site implementation. (Larger sites may take longer.) We recommend scheduling an implementation project for each site you have. However, you can opt to implement all sites together in parallel, should you choose to do so. Custom pricing will apply for parallel site implementations.
The Lab Logs Sales team will arrange a kickoff call between the client and Lab Logs’ Implementation Team. This team will consist of one or more Customer Success Representatives and Data Entry Specialists. The Lab Logs Customer Success Manager is available for both sides of the project. During the Kickoff call, we will review a tentative timeline for each implementation you will be undergoing.
Implementation Plan and Timeline
Below is an outline of each phase undertaken during a single-site implementation, and the typical time it takes to complete each phase, given frequent communication and collaboration with the client. **
Data Collection 1 – 2 weeks: * Client will provide Lab Logs with their previous month’s completed logs and structural information such as an address, departments, instruments, etc. The term “Instruments” should not restrict the selection of logs to import into the software. The Lab Logs team will make every effort to eliminate all paper logs. If it is determined a log may not work within the system, the client will be notified with an explanation and recommendation.
Implementation Build 2 weeks – 4 weeks: This phase’s timeline is dependent upon the number of Logs, Instruments, and size of the Client’s facility. The factor with the most impact on this phase’s progression is Client Communication. The Lab Logs team will build the logs into the system prioritizing a lean and efficient workflow within the system for the client.
Admin Training 1 ½ hours: These training videos are for Lag Logs Admin Users. A follow-up video conference will be scheduled when all Admin Users have been trained. This session is 30 – 60 minutes.
Data Review 2 – 4 weeks: The Admin Users will log into the software and review the build. This review will verify frequencies, and workflows, assign barcodes, etc.
User Training 30 minutes: Training Video links are provided by Lab Logs. A Certificate of Completion is provided for each user.
Parallel 2 – 4 weeks: The client will perform a validation between their current paper system and the Lab Logs software.
Go-Live: The Client is transitioned from the Implementation team to the Customer Success and Support Team.
* Logs containing PHI, complex calculations, and Levey-Jennings Chart generation will not be entered. However, file upload options are available for files already containing Levey-Jennings Charts.
** Please note that reduced customer participation in each of these phases may result in the implementation extending more than the agreed timeline, which could result in additional incurred costs.
Electronic Lab Logs
803 S College Rd, Suite G, 28403
(844) Lab-Logs | (844) 522-5647