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Reset, Forgot, or Change a Password
Reset, Forgot, or Change a Password

Use this article to reset or change a password. Even if you forgot your password.

Joann Wilson avatar
Written by Joann Wilson
Updated over a year ago

This may only be completed by the User

Steps to Reset/Change a User Password:

1. Select the Menu Button

2. Select your name in the Logged in as box

3. On the right of the page under Manage Account, select "Reset Password"

4. Enter the old password and then the new password

5. Select the Reset Password button

Use the following steps if the user has forgotten their password:

1. From the Login home page enter the user ID

2. When prompted to enter a password, click on the Forgot Password? button

3. Click Send Code

4. Check your email for the verification code

7. Enter Verification Code and New Password, then click Verify Code.

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